Administrative Support Agent

• Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships

• Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)

• Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)

• When rate changes occur, ensure the proper steps are taken to foster successful billing

• Mailing, emailing and uploading invoices to customer or payment center as needed

• Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve

• Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed

• Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days• Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines