Business Operations & Strategy Manager

THE OPPORTUNITY

Join the team that acts as the strategic engine for Hinge Health. In this role, you won't just analyze data; you will shape the future of musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK (including: pelvic health, gastrointestinal - GI and migraine care), by driving the company’s most critical cross-functional initiatives. You will bridge the gap between high-level strategy and operational execution—transforming abstract ideas into scalable solutions that directly impact our 20+ million members. If you are a strategic operator who thrives on solving complex problems and navigating ambiguity to build the future of healthcare, this is the role for you.

Example project areas include:

- New revenue / product strategies (e.g., business case modeling, market / competitor landscaping)

- Piloting and taking new products to market (e.g., 0 to 1 product developing, scaling new product to full roll-out)

- Business outcome management

- Scaling and transforming operations

WHAT YOU'LL ACCOMPLISH

- In your first 3 months: You will dive deep into our business performance metrics and current strategic initiatives. You will build trust with key stakeholders across Product, Commercial, and Clinical teams, and take ownership of a key workstream within an ongoing strategic project (e.g., a new market pilot or operational audit).

- In your first 6 months: You will drive execution on major cross-functional initiatives, such as piloting a new product or scaling a new revenue strategy. You will establish robust dashboards to manage business performance KPIs and proactively identify areas for operational improvement.

- In your first 12 months: You will own the strategy and operational roadmap for a significant business area. You will be a trusted advisor to leadership, delivering data-driven insights that inform our annual planning and long-term strategic direction.

WHO YOU ARE

- A Systems Thinker: You don't just solve immediate problems; you build robust models and frameworks to prevent them from recurring. You can break down complex, ambiguous challenges into logical, actionable parts.

- A "Learn-it-all": You bring a strong analytical mindset to every challenge. Whether it's conducting market research or modeling business cases, you relentlessly seek the truth in data to drive decision-making.

- A Resilient Operator: You thrive in fast-paced environments. You can manage multiple time-sensitive projects simultaneously—from discovery to execution—without losing sight of success criteria or timelines.

- A Change Agent: You know that strategy is nothing without execution. You influence stakeholders effectively to drive change management and ensure alignment across diverse teams.

BASIC QUALIFICATIONS

- 4+ years of experience in business strategy, consulting, finance, Chief of Staff, or a related role.

- Experience building business cases and operational models, including evaluating assumptions, scenarios, and trade-offs.

- Experience leading cross-functional initiatives from problem framing through execution, coordinating stakeholders, decisions, timelines, and risks.

- Experience defining or tracking business performance metrics and using results to recommend actions.

- Excellent modeling skills and ability to communicate analysis and recommendations clearly in writing.

PREFERRED QUALIFICATIONS

- 5+ years of Consulting, Chief of Staff, Investment Banking, or prior BizOps experience.

- MBA or MPH.

- Healthcare industry experience.

HINGE HEALTH HYBRID MODEL

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

ABOUT HINGE HEALTH

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI) and migraine care. With over 60 partnerships with health plans, PBMs and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com http://hingehealth.com.

WHAT YOU'LL LOVE ABOUT US

- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

- Modern life stipends: Manage your own learning and development

CULTURE & ENGAGEMENT

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.