Sr. Director, Client Services

Join a National Top Workplace 

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 

Join Us from Anywhere 

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

·         Flexible Time Off to recharge when needed 

·         Nine Company-Wide Holidays 

·         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 

Travel Requirements:

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. 

About the Team & What We’ll Build Together 

Kobie’s Client Services team operates at the intersection of loyalty strategy, market intelligence, and enterprise relationship leadership. As Senior Director, Client Services for the Retail Vertical, you will steward some of our most significant client partnerships—ensuring that loyalty becomes a strategic driver of customer engagement, revenue growth, and enterprise value for both our clients and Kobie. 

In this role, you will identify client opportunities, surface emerging risks, and elevate market trends that fuel program and enterprise growth. Engaged at the executive level, you will translate complex client environments and competitive signals into actionable strategies—strengthening client programs while informing Kobie’s product, services, and growth roadmap. Your leadership will shape how we deliver value, create cross-client insights, and fuel long-term growth through loyalty. 

This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional relationship management. You will guide the evolution of loyalty programs, orchestrate cross-functional delivery, and champion innovations that create differentiated consumer experiences.