Senior Human Resources Generalist

Join our team as a Senior Human Resources Generalist. As a key member of the People Services team, you will serve as a trusted HR partner, advisor, and subject matter expert across a broad range of people programs and initiatives. This role combines hands-on HR execution with business partnership, with a particular focus on benefits administration, HR compliance, employee relations, and operational improvement.

Working closely with People Services, Payroll, Talent Acquisition, and Shared Services leaders, you will help resolve complex issues, lead cross-functional initiatives, strengthen HR programs and processes, and support a positive employee experience across the organization. You will also build productive relationships with benefit carriers, brokers, and vendors to help ensure issues are addressed effectively and programs operate as intended.

While this is not a formal people management role, it offers the opportunity to take ownership of significant projects, contribute to the development of People Services programs, and grow as a senior partner within the function.

What You'll Be Doing

Compliance, Employee Relations, & HR Partnership

• Interpret and apply federal, state, and local employment regulations while balancing compliance requirements with practical business needs.

• Monitor changes in employment laws and recommend policy, process, and communication updates to ensure ongoing compliance.

• Participate in annual compliance activities, including KPFF’s Affirmative Action Plan, EEO filings, and other required federal and state reporting.

• Partner with People Services leadership on policy development, investigations, documentation, and risk mitigation.

• Provide guidance to employees, managers, and People Services team members on employee relations matters, workplace concerns, HR policies, and best practices.

• Collaborate with Talent Acquisition and People Services leadership to maintain job descriptions, policies, and HR programs that support compliance and organizational goals.

Benefits, Leave Administration & HR Programs

• Serve as a subject matter expert on benefits and leave programs, providing guidance on plan provisions, eligibility, enrollments, leave administration, and program policies.

• Manage relationships with benefit carriers, brokers, and vendors, including troubleshooting complex plan issues, escalating concerns, and following issues through resolution.

• Review and interpret benefit plan documents, administrative requirements, and vendor practices to help ensure plans operate as intended.

• Resolve complex benefits and leave questions with professionalism, empathy, and attention to detail.

• Coordinate annual Open Enrollment activities, including employee communications, system updates, vendor coordination, and program administration.

• Partner with the Leaves Specialist and other People Services team members to support consistent administration of leave programs across multiple states.

• Help lead major benefits initiatives, coordinating timelines, stakeholders, communications, systems, and vendor deliverables.

• Maintain accurate HRIS records and support audits and reporting related to benefits, leaves, and compliance requirements.

• Identify opportunities to improve benefits processes, communications, and employee understanding.

HR Operations, Analytics & Organizational Effectiveness

• Leverage HR data and reporting to support decision-making, identify trends, and improve People Services programs.

• Support compensation initiatives, including salary benchmarking, market surveys, and compensation analysis.

• Ensure HR data integrity through audits, reporting reviews, and collaboration with Payroll and Benefits partners.

• Partner with Payroll, Benefits, and Talent Acquisition to improve workflows and create scalable solutions.

• Contribute to projects that strengthen People Services operations and organizational effectiveness.

Collaboration, Communication & Continuous Improvement

• Build strong working relationships across the organization and serve as a collaborative partner to employees, managers, and internal stakeholders.

• Develop practical resources, training materials, and communications that help employees and managers navigate HR programs and processes.

• Support the implementation of new programs, tools, and process improvements through effective communication and change management.

• Share knowledge, best practices, and subject matter expertise across the People Services team.