Wonderful Scholar Summer Internship, IT

Position Summary:

This internship is designed to provide hands-on experience and contribute to a key project focused on process improvement within the department. This position will be based onsite at Wonderful Pistachios and Almonds located in Lost Hills, CA. This summer internship is a 6 to 10-week program.

 

Duties and Responsibilities

• Offer technical support to company staff and troubleshoot computer/system issues

• Assist with providing support to production areas for all IT-related needs

• Follow Standard Operating Procedures to perform daily technical tasks and resolve issues

• Assist in configuring desktops, laptops, and peripheral devices

• Track, log, and manage user requests and issues in a ticketing system

• Prioritize and escalate issues as necessary, ensuring prompt resolution

• Keep users informed of the status of their requests and update them on ongoing issues

• Collaborate with team members to validate and refine procedures.

• Work on a designated project aimed at improving efficiency and effectiveness.

• Collaborate with team members to implement and test process improvements.

• Track and report key performance indicators related to the processes.

• Follow safety protocols and guidelines to ensure a secure working environment.

• Perform additional duties as assigned.