Estate Wine Guide (Part-Time)

• Create and execute engaging, educational, and memorable guest experiences

• Support all daily activities related to Tasting Room operations, including general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments

• Assist in achieving financial goals, including:• Tasting Room and Wine Society Lounge wine sales

• Tasting Room merchandise and food sales

• Tour program signups

• Wine Society signup goals

• Give tours as needed

• Perform monitoring and stocking duties as assigned

• Be timely and punctual with regard to scheduling requirements and beprepared to assist other departments as needed

• Ensure the tasting room is tidy at all times (e.g., refolding t-shirts as necessary)

• Assist in developing a list of 50,000 non–Wine Society members for marketing by contributing innovative ideas to gather email addresses

• Maintain clean and tidy work areas, including:• Tasting Room: All bar areas must be clear of unnecessary POS materials, flyers, etc.

• Tasting Room Office: The shared desk area must be clear and available for employees to use as needed

• Garage: Keep clean and free of unnecessary items; ensure all back stock of shopping bags, merchandise, POS materials, etc. is organized and easy for staff to find

• Warehouse: Organize wine pallets regularly. Coordinate with a forklift-certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly

• Resolve guest concerns and complaints using good judgment and tact; escalate issues to management when necessary

• Stay informed on all new JUSTIN releases, including library wines, viticulture, and winemaking techniques

• Attend all Tasting Room Manager (TRM) weekly and monthly meetings