Customer Service Representative **Seasonal

• Communicates with sales team, carriers and warehouses via phone or email to manage distributor, special event and other orders

• Process orders and ensure on-time delivery through network of warehouses and UPS/trucking companies. Plan and arrange shipments.

• Research and resolve delivery issues to include issuance of credit or sending replacements

• Maintain good customer and 3rd party logistics relations.

• Supports overall supply chain planning, sales operations and expansion projects. 

• Fill out contract forms, determine charges for service requested, enter customer standard updates

• Adjust complaints concerning billing or service rendered, independently investigates and solves service issues.

• Manage and approve logistics costs for 3rd party logistics providers.

• Provide prompt, efficient and exceptional customer service. Calls include inquiries on billing discrepancies, product inquires, order tracking, payment issues and other general inquiries.

• Analyze orders and enter orders that align with current stock availability as well as minimize cost

• Build relationships with our Marketing and Sales team and provide information on possible sales leads/customer feedback.

• Proactively and independently identify problems and quickly implement appropriate solutions.