Winery Concierge

• Guest Reception and Engagement:• Welcomes guests with a friendly and professional demeanor, creating a positive first impression

• Answers questions about the winery, its history, and the products offered

• Guides visitors to the appropriate tasting areas, tours, or events

• Reservation Management:• Handles phone and online inquiries regarding reservations, events, and tours

• Schedules and confirm bookings, ensuring proper coordination with other winery departments

• Tasting Room Support:• Assists in setting up and organizing the tasting room and reception area

• Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics

• Retail and Sales Assistance:• Promotes and processes wine and merchandise sales

• Assists guests with purchasing wine club memberships or special event tickets

• Administrative Tasks:• Maintains accurate records of reservations, visitor counts, and purchases

• Handles guest feedback and escalates issues to management as needed

• Event Support:• Supports winery-hosted events, including private tours, corporate gatherings, and weddings

• Provides logistical support and maintain an upbeat atmosphere during events