Customer Experience Associate

What You'll Do

As a Customer Experience Associate, you'll play a vital role in supporting our customers and internal teams by ensuring orders, logistics, and communications are handled accurately and efficiently. Your responsibilities will include:

• Provide administrative support to the Customer Experience team and California Commercial Team.

• Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.

• Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.

• Manage customer care, logistics, and returns inboxes while ensuring timely responses.

• Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.

• Support distributor relationships throughout the Eastern and Central United States.

• Maintain accurate customer information and data within HubSpot CRM.

• Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.

• Assist with process improvements and other Customer Experience initiatives as assigned.