Desktop Support Engineer I

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.

• Information System Hardware Configuration and Repair.

• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization.

• Work with vendors to perform repairs as needed.

• Computer moves, adds & changes.

• Operating systems reloads.

• Install and configure software for The Wonderful Company based on the information systems policies and procedures.

• Assist with network administration including new user setup and removal, active directory moves, adds & changes, and windows general troubleshooting.

• Printer maintenance - moves, adds, changes, toner/ink supply management.

• Mobile device management

• Troubleshoot and configure handheld barcode scanners.

• Primary point of contact for helpdesk calls.

• Primary point of contact for chat support.

Work Schedule:

• Flexible schedule (some nights/weekends for events/projects; Longer shifts during peak production may be required).

• 40+ hour a week shift and an on-call schedule.

• Extended Seasonal hours (night shift).