Director, Wine Logistics

• Act as the primary point of contact with all customers, and internal stakeholders, for all matters relating to order fulfillment to ensure that customer order entry, tracking, closing and returns processing meet the business needs.

• Execute the winery’s Wholesale (WHS) logistics and supply chain strategy to ensure high on-time delivery (OTD), efficiency, and scalability.

• Develop a plan to execute strategic Direct to Consumer (DTC) logistics to drive efficiencies within the business, while collaborating with key third party logistics partners.

• Serve as site leader for the logistics teams based in Paso Robles, California and Tucson, Arizona.

• Manage a team and provide hands-on guidance and leadership to support all day-to-day Order Management and Customer Service activities to deliver business results

• Lead, mentor, and develop logistics team members, fostering a culture of safety, accountability, and continuous improvement.

• Monitor KPIs and prepare regular performance reports.

• Collaborate with the sales teams on resolving issues and seizing opportunities to improve order management processes

• Conduct meetings with key customers, wherever they are, to become a trusted partner who understands their needs, desires and what is important for them to succeed

• Partner with production, sales, and finance teams to align supply chain capabilities with business goals and seasonal demand.

• Oversee inbound and outbound logistics across all transportation modes, including CPU, FTL/LTL delivery, parcel, and hospitality transfers.

• Negotiate and manage contracts with transportation providers, 3PLs, and distributors to maintain high service levels and cost control.

• Analyze logistics performance metrics such as trailer dwell time, on-time shipments, freight costs, and carrier performance.

• Collaborate with Operations Team to manage the warehouse operations, including inventory control, storage optimization, and product traceability.

• Ensure accurate inventory tracking and efficient product movement within our internal warehouse through coordinated efforts with the Wine Operations Logistics Manager and team.

• Validate inventory levels at external warehouses through effective communication with external partners, as well as strategic site visits to execute spot checks.

• Implement process improvements to streamline product flow, enhance end-to-end visibility, and improve customer service and order-to-cash performance.

• Collaborate with Global Sourcing – Logistics to explore opportunities to leverage carriers and other businesses to drive efficiencies and savings

• Actively participate in The Wonderful Company – Logistics Committee to flag items that may pose as risks and/or benefits to the business that will require additional follow through and execution.