Supervisor, Shipping & Receiving

Overview:

The Shipping & Receiving Supervisor leads daily shipping, receiving, and inventory activities to ensure the safe, accurate, and timely movement of product. This role supervises forklift drivers and shipping/receiving clerks and is accountable for service, inventory accuracy, labor performance, and employee development.

Here's what you'll do:

Shipping & Receiving Operations

• Lead daily shipping and receiving activities, ensuring pickups and shipments are accurate and completed on time.

• Coordinate inbound freight and delivery appointments with third-party carriers and internal teams.

• Plan and prioritize daily workload for forklift drivers and shipping/receiving clerks.

• Monitor operations and adjust labor and resources based on volume and business needs.

• Ensure accurate transactions within WMS, TMS, and related enterprise systems.

• Resolve shipping, receiving, transportation, and service issues quickly and effectively.

Inventory Management & Accuracy

• Maintain inventory accuracy and adherence to FIFO and WMS processes.

• Monitor inventory positions, shortages, exceptions, and discrepancies.

• Investigate inventory errors, determine root causes, and implement corrective actions.

• Coordinate inventory movement and storage across internal and external facilities.

• Ensure inventory transactions are completed accurately and timely.

People & Labor Management

• Lead, coach, and develop forklift drivers and shipping/receiving clerks.

• Set clear expectations for safety, accuracy, productivity, attendance, and service.

• Plan and manage labor based on workload and operational requirements.

• Monitor employee performance and provide consistent coaching and feedback.

• Train employees on systems, equipment, standard work, safety, and job responsibilities.

• Promote a culture of safety, accountability, teamwork, and continuous improvement.

Systems, Reporting & Continuous Improvement

• Utilize WMS, TMS, ERP, and related systems to manage daily operations.

• Monitor operational KPIs, including service, inventory accuracy, and labor productivity.

• Complete required inventory, labor, and operational reporting.

• Develop and maintain standard work procedures.

• Identify trends, troubleshoot issues, and implement process improvements.