Bilingual Enrollment Representative

Duties:

Address market place enrollment inquiries from the CMS (inquiry examples: premiums, changing effective date, don't show affective, or enrollment specific questions). 

Researching cases from CMS using Core Processor System. Then, utilize critical thinking skills to provide a clear and professional response back to government contracts. Therefore, great written skills are required along with strong work ethic, and the ability to think independently and critically. 

Summary:

Serve as a liaison between Molina, its members and Providers.

Ensure members receive a level of service that exceeds their expectations.

Respond and resolve questions and problems from current/prospective members or their representatives, providers and other appropriate parties within expected standards.?