Health Plan Advisors

SUMMARY: 

• Responsible for re-selling Individual medical plans to existing members in all WellPoint states. Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.

MAJOR JOB DUTIES AND RESPONSIBILITIES: 

• Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations. 

• Provide customers with counseling and recommendations for plan changes. 

• Responsible for working with members during rate increases or any other time a member is a risk of leaving. 

• Associate will work with cancellation requests to prevent member attrition. 

• Partner with the Underwriting team to provide alternate plan options to facilitate enrollment when the selected plan is not available, due to rate ups, etc. 

• Follow up on retention leads through outbound communications via phone or in writing.