Customer Service Representative- Bilingual

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you have call center experience in Healthcare with knowledge of Medicare and Medicaid? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Hours for this Position: Monday – Friday 8 am - 5 pm

Pay Rate: $14/hr

Daily Responsibilities:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Analyzes problems and provides information/solutions.

• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researches and analyzes data to address operational challenges and customer service issues.

• Provides external and internal customers with requested information.

• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

• Uses computerized systems for tracking, information gathering and troubleshooting.

• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

• Seeks, understands and responds to the needs and expectations of internal and external customers.

• Required to meet department goals.