Patient Representative

This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions.  (i.e. Create a welcoming atmosphere to all clinic guests).   To ensure high quality care,  and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families.  The patient representative will continually look for opportunities to improve processes and workflow.

• Provide superior customer service, in person and on the phone to all customers

• Greet patients in a respectful manner 

• Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient’s needs are met.

• Direct patient to waiting room after registration and notifies patient care staff of arrival. 

• Responsible for taking care of callers needs promptly and effectively.

• Transfer calls to appropriate locations as needed

• Schedule and maintains patient appointments.

• Performs appropriate scheduling and registration functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information

• Ensure appropriate information is gathered and verified to ensure a smooth transaction as a patient prepares for their visit including demographic info, insurance, account maintenance, co-pay and balance information