Prior Authorization Pharmacy Technician

• Responsible for receiving and reviewing prescription prior-authorization requests from contracted providers via telephone, fax, email, or surface mail. 

• Responsible for providing general PA information requests via telephone, fax, email, or surface mail to providers, members, and/or clients and initiating information requests from providers when additional information is required to adjudicate a prior authorization request. 

• Assist pharmacies, if needed, in resolving obstacles for a PA related medication. 

• Responsible for accurate and timely data entry of prior-authorization requests within the systems. 

• Identified, reports, and escalates any complaints to immediate manager. 

• Maintain confidentiality of protected member medical information.