Healthcare Customer Service Manager

Purpose of the position:

• This person will oversee 6-10 employees in the call center department. These employees will be taking calls from providers pertaining to HEDIS measures

Day to Day Duties:

• Ensure the team meets it’s goals and objectives through effective hiring, performance management, coaching and career development

• Develop, implement and maintain materials and programs ensuring production and quality standards are met

• Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness