Bilingual Customer Service Representative

Day to Day Duties/Summary of job:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Analyzes problems and provides information/solutions.

• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researches and analyzes data to address operational challenges and customer service issues.

• Provides external and internal customers with requested information.

• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

• Uses computerized systems for tracking, information gathering and troubleshooting.

• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

• Seeks, understands and responds to the needs and expectations of internal and external customers.

• Required to meet department goals.

Advantages of this Opportunity:

• Competitive salary, $13-14/HR (depending on relevant experience)

• Fun and positive work environment

• Right to Hire position!

• Room for growth!