Telephonic Triage RN

Position Summary:

The Telephonic Triage RN here will be supporting Anthem’s 24/7 Nurseline. This is number members can call at any time to speak with a live nurse and ask questions about potential symptoms and get advice on making the appropriate healthcare decisions. Think of this as a WebMD service for Anthem members where they can speak with a live nurse to ask healthcare related questions.

Major Job Duties:

• Establishes and maintains supportive relationships with callers and their families.

• Performs professional assessment of caller's needs with accurate, concise documentation.

• Conducts thorough symptom assessment of caller's situation using established criteria and protocol.

• Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information.

• Provides caller with appropriate community resources as necessary.

• Refers more complex issues as needed for consultation.