Customer Service Representative

Daily Responsibilities: 

Responds to member and provider inquiries (phone written or walk in) regarding all aspects of business including claims in a professional timely accurate and caring manner while consistently meeting all guidelines.

• Responds to member provider and other inquiries via telephone correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.

• Demonstrates appropriate customer-care skills such as empathy active listening courtesy politeness helpfulness and other skills as identified.

• Records investigates and resolves member complaints as detailed in the Grievance Procedure narrative.