Collection / Customer Service Representative

Job Title: Collection / Customer Service Representative

City, State: Frisco, TX

Job Description:

• Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances. 

• Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. 

• Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation

Daily Responsibilities:  

• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.

• Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of collection or assistance program

• Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

• Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company.

 Hours for this Position: Flexible shift, M-F 7a-7p, working 8 hours per day

Advantages of this Opportunity: 

• Competitive salary,$15- $16 per hour, negotiable based on relevant experience

• Benefits offered, Medical, Dental, and Vision

• Fun and positive work environment