Member Service Rep

Job Description/Day to Day Duties:

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. 

• Receive, document and resolve customer inquiries by using established best practices 

• Build lasting relationships with customers 

• Educate customers, providers and employers about products and services over the telephone 

• Comply with HIPPA and CMS regulations 

• Schedule medical appointments and transportation for patients and/or care givers when needed