Call Center CSR

Daily Responsibilities: 

Assist pharmacies and/or clients in resolving a variety of daily processing obstacles (via phone or fax)

Communicate effectively and clearly with members regarding questions about their pharmacy plan coverage, co-pays, deductibles, and other parts of their pharmacy program

Will maintain a clear understanding of each clients’ policies, procedures and individual needs

Collect accurate information and document unresolved issues while working collaboratively to resolve those issues.

File and maintain paper records in an organized manner

Other duties as assigned