Customer Service Representative

Daily Responsibilities:

• These Customer Service Reps will be working in the Resolution Center where they will be troubleshooting and partnering with the retail stores, Physician offices, patients, and insurance carriers to determine why a drug is being rejected for coverage. There are 13 rejection categories; however, these temps will only be responsible for 3-5 rejection categories. They will use a queue for these incoming calls. (You will be trained on all of this information.)