Front Desk Representative

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clip boards on the front desk counter.

• Greeting patients upon arrival and informing them of any delays in clinic/wait times.

• Providing patient with all required paperwork and instructions on how to complete.

• Ensuring the patients have completed all of the required paperwork and have signed the Lifetime Authorization and HIPAA forms as well as the bottom of their Charge ticket.

• Obtaining and scanning of the patient’s photo identification and insurance card(s) into EOB Express on every visit.

• Verifying a valid authorization is present in the patient’s account in Centricity Groupcast.

• Updating any information the patient has corrected on their face sheet in Centricity Groupcast and printing a revised copy for the patient’s chart.

• Ensuring the patient’s insurance benefits have been verified within the past 90 days.

• Collecting all co-pays, deductibles, and outstanding patient balances.

• Checking in patients by arriving the appointment in Centricity Groupcast.

• Preparing all paperwork and charts for next day’s clinic.

• Assist Cashier by scheduling patient’s follow up appointments as needed.

• Ensuring clinics run smoothly by informing Supervisor of any problems or issues to ensure they are quickly resolved.

• All other duties as assigned.