Customer Service Rep / Referral Specialist

The Outbound caller works as a member of a scheduling team to support Nurse Practitioners in the field who visit in home patients to provide health assessments. They contact the patient for scheduling the in-home visit. They also assist their field team with finding the patient’s home, contacting patients, the field team cannot reach and other tasks that may come up on a daily basis.

• Call patients to schedule the in home visits for clinicians in the field

• Assist clinicians in resolving any issues or situations they encounter that require home office support.

• Surveyr patients concerning their in home visit to determine their satisfaction level and document any ideas for improvement.