Customer Service Rep

Summary of Duties:

Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls!

• This is a high volume, inbound call center environment in which representatives are expected to answer incoming calls from marketplace members.

• You will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, and General Questions).

• In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as typing and maintain conversations with customers is expected.