Customer Service Representative

• Receive, document and respond to all contacts including member, client and pharmacy inquiries about Benecard PBF benefits, policies and procedures

• Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network and other Benecard departments

• Provide ongoing education and support to Benecard PBF membership or clients in regards to benefits, policies and procedures

• Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete

• Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy