Patient Care Coordinator

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Essential Duties and Responsibilities may include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.

1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.

2. Assists in faxing and/or calling physician office’s regarding refill requests.

3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office.

4. Review of HIPAA standards.

5. Schedules deliveries of medication in a timely manner to ensure compliance with patient’s treatment.

6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.

7. Reviews for accuracy. (Addresses, Medication Shipping, Refills on file, Authorization on file, Collection of Patient’s co-pay.)

8. Notifies RPh/Rn with any patient side effect and/or request from the customer.

9. Completes “variances” when indicated and report to the PCC manager with appropriate documentation.

10. Confirm form of payment information (Credit Card, Debit Card, Etc.)

11. Charges credit card/debit card as needed for all Major Medical and Self Pay patients.

12. Sends “Status Updates” to physician office’s when appropriate and informs the Nursing and Sales Associate teams of the issue at hand.

13. Tracking Packages with UPS and ensuring patient receives medication in a timely manner and stability is intact.

14. Solves issues that arise in a timely manner; documenting all relevant information on the patient’s record.

15. Liaison between other departments within the company and the patients.

16. Other responsibilities as assigned by management.