Healthcare Support Staffing
ABOUT THE JOB:
This is a Call Center Supervisor. Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service.
Responsibilities:
Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes: Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies.
Allocate work assignments to ensure daily receipts are processed in accordance with Service Agreements
Review work load to identify gaps in processes and/or inefficiencies.
Incorporate applicable workflows and business rules.
Perform appropriate data analysis and reporting.
Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.
Monitor and track expenses as tied to the defined budget.
Provide coaching/mentoring to less experienced staff members and peers.
May oversee multiple work teams and/or servicing of multiple projects.
May participate in and/or lead departmental and interdepartmental work groups.
Perform other relevant tasks as assigned by management.
Additional Details:
Take initiative!
Always being positive
Real, currently open roles at Healthcare Support Staffing, sourced from their public smartrecruiters careers page.
Industry
Other
Qualdoc
Not disclosed
Today