RN - Telephonic Health Coach (Bilingual)

Compensation Notes: 

• $32 - $35 [$35 only for RNs with 5+ years’ experience and BSN or MSN!]

• Shift Differentials for Health Coaches:• Hours worked after 5pm = $4 / hour

• Hours worked on Saturday and Sunday = $2 / hour

Shift:

• Monday – Friday 11:30 a.m. – 8 p.m. (Shifts will be later when candidates are working from home; Example: They will work 12:30 p.m. – 9 p.m. or 1:30p.m. – 10 p.m.)

• Rotating weekends, every 3rd Saturday and Sunday with days off during the week.

• These RN Health Coaches will be talking to members about their healthcare goals.

• They’ll conduct telephonic assessments, create care plans, and guide callers through their healthcare choices.

• They’ll be handling both inbound and outbound calls to engage members in a coaching relationship.

• Provide ongoing disease management coaching and symptom support education to members.

Company Job Description/Day to Day Duties:

• The Health Coach provides unbiased evidence-based health information to assist individuals telephonically with any health related concern.

• The primary focus is to educate and guide a caller through their healthcare choices in order to be a more active and informed participant in the healthcare process.

• That includes general symptom management and answers to urgent questions, assistance and support in managing chronic or serious medical conditions, help preparing for important discussions with an individual’s doctor, and general health related information and management.

• Educate and guide a caller through their health care choices by accessing approved health coaching tools and websites, library resources, Shared Decision-Making materials for research. Provide education and resources to client members.

• Document calls, issues and general information in the company’s computer database for tracking member/patient information.

• Perform assessments as indicated.

• Assist callers in developing action plans to manage specific conditions.

• Assist in the development of department annual goals and identification of outcomes for continuous quality improvement.

• Seek opportunities to increase knowledge and expertise in a specialty area. This includes the dissemination of information to the Health Coach team.

• Function as a resource and mentor to new employees, as well as assist in assessing the ongoing educational needs of the department.

• Participate in case conferencing as needed in conjunction with peers and the leadership team