Pharmacy Technician

The technician will resolve Third Party Rejects, System Exceptions and Manual Exceptions based on a first in first out basis. The technician will communicate with patients, prescribers and third party plans to resolve exceptions as needed. 

Essential Functions:

• Resolve Exceptions/Issues in a timely manner. 

• Release exceptions from PROMISE system. 

• Work with client systems to access on-line eligibility. 

• Identifies and communicates issues to the Group Supervisor and/or Call Center Pharmacists. 

• Telephone communication with Plans, Processors, Patients, etc. 

Other duties as needed such as assisting with Order Entry, Registration, and, and Outbound Call Center.