Collection Representative

Summary:

Responsible for providing quality customer service while performing collection of assigned outstanding, aged account balances.  Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Essential Functions:

• Maintains exceptional service and integrity with customers and client accounts through accurate, timely, relevant, and quality work efforts of all inventory assigned to the self-pay billing revenue cycle and call center.

• Drives inquiries from customers and clients towards resolution which includes the identification of the appropriate source of payment or assistance program

• Records and maintains complete and accurate documentation of all activity performed on appropriate medium.

• Informs management of operational issues impeding performance or customer satisfaction including but not limited to those impacting the customer, client, or the company