Member Experience Associate - Female Locker Room, E Madison

The Member Experience Associate ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces.

Key Responsibilities

Luxury Service & Member Engagement

• Maintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.

• Engage members with warmth and professionalism, anticipating needs to enhance the overall experience.

• Build rapport with members and serve as a trusted resource for questions, requests, and support.

• Represent the brand’s culture, service ethos, and luxury positioning in every member engagement.

Locker Room Operations & Facility Standards

• Ensure the Female Locker Rooms are clean, orderly, and fully stocked at all times.

• Replenish towels, toiletries, amenities, and supplies to maintain a polished presentation that reflects our luxury standards.

• Maintain an elevated atmosphere by monitoring the cleanliness, scent, and overall readiness of the space.

Member Valet Bag & Belongings Assistance

• Assist with valet bag service, handling member belongings with care, organization, and discretion.

• Ensure personal items are stored neatly in lockers or designated areas to promote smooth traffic flow and comfort.

Etiquette & Shared Space Guidance

• Support positive locker room etiquette by gently reinforcing expectations around shared spaces.

• Address minor issues with tact and professionalism to maintain harmony and comfort for all members.

Maintenance & Operational Coordination

• Proactively identify facility needs and notify the Maintenance team when areas require immediate attention.

• Communicate issues clearly and follow up to help ensure timely resolution.

• Collaborate with Operations and Hospitality teams to support efficient daily execution.