Assistant Personal Training Manager, Miami

Overview:

The Assistant Personal Training Manager is a special assignment opportunity who is a leader of operational excellence at the club level for the PT Department, reporting to the Personal Training Manager.  He/she/they support team culture to drive the business. Assistant Personal Training Managers should be goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent.

The Assistant Personal Training role is a three-to-six-month special assignment, which will be evaluated regularly during the course of an organizational pilot. At the concision of the pilot, the Assistant Personal Training Manager will engage in, and provide feedback on pilot effectiveness and review the continuation of the special assignment, in which the Assistant Personal Training Manger would be placed into a comparable role within the Personal Training Dept.

Business Leadership:

• Pipeline management including daily cleanup and phone calls

• Perform daily session audits on both complimentary and paid services and provide timely and constructive feedback

• Support relationships with Operations and Sales leveraging Chalk Talk as a guide

• Ability to forge meaningful relationships with key club leaders and identify partnership opportunities to support and key PT initiatives

• Assist with business performance by supporting the monthly action plan

• Hold the team accountable for branded, quality member interactions i.e. Fitness Specialist Hours, Special Events etc.

• Collaborate with Personal Training Manager to craft and execute a meaningful monthly trainers’ forum (meeting)

• Champion Personal Training service standards by engaging in Club Membership to seek feedback and identify areas of opportunity to course correct or establish best practices on delivering a category of one member experience

Operational Management:

• Maintain PT presentation standards including Bio Boards, Nametags and Uniforms

• Support team payroll and ensure time & attendance compliance

• Performance Management (Formally and informally) of Coaches

• Equifit administration and communications

• Support new Coach onboarding, administration and logistics

• Demonstrate a sharpening business acumen, identifying trends and insights to increase profitability

• Support all operational SOPs including administrative duties associated with client outreach and staff accountabilities

• Achieve and maintain team headcount target through active management of the interview process

Supporter of Team Culture:

• Ongoing Coach development that would support the personal training development meeting

• Acts as the Manager on Duty when Personal Training Manager is not in club 

• Mentor and develop ramping Coaches

Support and foster team commitment to ongoing education opportunities to ensure high standards and delivery of quality programming