Keyholder, Castro

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

RESPONSIBILITIES:

• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises

• Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved

• Assist the Studio Management in daily studio tasks and projects

• Share knowledge and best practices with staff

• Maintain keys to the studio and exert proper care and control over them

• Responsible for the opening and/or closing of the studio

• Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily

• Provide support to the SoulCycle instructors to ensure a successful class check-in process

• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie

• Provide high level customer service and hospitality to clients

• Be on-duty hospitality champion

• Assign tasks to part timers, when necessary

• Manage retail area and visuals to ensure an optimal selling space

• Responsible for additional manager system duties (i.e. returns, etc)

• Assist Management team with additional responsibilities, as needed

• Assist with the training and coaching of new hires for the front desk staff team

• Maintain product knowledge for all studio retail operations

• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture