Sales Specialist Front End

The Front End Specialist assists in the day-to-day Front End and cashier operations of the store. Reports to the Front End Manager.

• Handles monetary transactions and performs advanced cashiering duties

• Approves voids, employee discounts, returns and exchanges

• Processes and settles daily cash and credit transactions

• Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments

• Processes and monitors currency orders to ensure that cash is always available for transactions

• Performs other duties as required or assigned

• Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato

• Answers enquires about online orders and provides information on products

• Confirms and locks customers’ orders and communicates fulfillment timelines

• Handpicks items on customers’ lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards

• Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed

• Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift

• Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments

• Orders and monitors inventory of supplies needed for the Front End

• Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock

• Does regular checks of inventory with Retail Department Heads to update digital platforms as needed