Warehouse Lead Agent

Scope of Position:   To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others.

Responsibilities: 

Facility Compliance

• Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws.

• Maintain warehouse procedures and Expeditors Security & Safety standards.

• Maintain a clean and professional facility meeting all the warehouse excellence requirements. 

• Reporting any issues with equipment to ensure safe operational condition.   

• Help to manage inventory of packaging materials and supplies. 

• Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc)

Labor Management

• Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others.

• Support employee versatility (cross training).

• Abides by all Expeditors policies and procedures.

• Support company, district and product goals.

• Teaching our culture mission and goals.

Operations and Quality 

• Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF).

• Oversee the processes, following operational standards (OPS) and KPI expectations.

• Ability to cover any other warehouse agent / desk function.

• Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc.

• Accurate weighing and dimensioning of cargo.

• Accurate labeling of freight.

• Accurate put away locations

• Completes EOS reports.

• Will run huddles when a supervisor is not available.

• Helps to Improve safety, quality, process and cost through continuous improvement methods 

• Participate in transitioning new customers as needed 

• Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions 

• Perform process audits where applicable

• Keeping the board updated with dock door and staff information current.

• Escalation point for agents when supervisor is not readily available.

• Whatever task the Supervisor/Manager assigns

Financial

• Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT.