Manager - Document Management

Position Summary

The Manager, Technology Management of Documents leads a software engineering team responsible for the company's global document management ecosystem, supporting the systems and services that process, store, retrieve, index, and publish business-critical documents across the enterprise. The role oversees a portfolio of legacy applications while driving a strategic transformation into a modern Azure-based document platform that will consolidate and ultimately replace the existing suite of systems.

This leader is accountable for delivering technical outcomes through an internal engineering team while partnering closely with third-party engineering organizations engaged in the platform modernization effort. While overall vendor delivery is managed through a broader leadership structure, this role is responsible for ensuring the internal engineering team provides technical guidance, architectural alignment, code review oversight, feature validation, testing support, and operational readiness throughout the development lifecycle.

A key focus of this role is leveraging cloud-native services, automation, and artificial intelligence to transform document-centric business processes, reducing manual effort and improving operational efficiency. The ideal candidate combines strong technical leadership, cloud modernization experience, vendor management skills, and a proven ability to lead teams through large-scale technology transformations while maintaining reliable support for critical business operations.

Essential Functions and Core Competencies

Team Leadership and Talent Development

• Lead and develop a team of technical employees, creating an environment that supports accountability, engagement, collaboration, and continuous learning.

• Establish clear expectations and provide regular coaching, feedback, and performance management.

• Support career development by helping team members identify growth opportunities and achieve development goals.

• Participate in hiring, onboarding, and retention efforts to build and maintain an effective team.

• Promote knowledge sharing and cross-training to reduce organizational risk and strengthen team capability

Delivery and Operational Excellence

• Accountable for team commitments and delivery outcomes within assigned products, services, systems, or initiatives.

• Prioritize and coordinate work to meet business objectives while maintaining sustainable delivery practices.

• Identify risks, dependencies, and obstacles, taking action to resolve issues or escalate when appropriate.

• Monitor operational health and support continuous improvements to team processes, quality, reliability, and effectiveness.

• Balance delivery expectations with long-term maintainability, operational stability, and employee well-being.

Technical Leadership

• Provide technical guidance and support informed decision-making within the team's area of responsibility.

• Ensure solutions align with established engineering principles, standards, and architectural direction.

• Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs.

• Encourage adoption of effective engineering practices, automation, operational excellence, and continuous improvement.

• Support the responsible evaluation and adoption of emerging technologies where appropriate.

• Participate in team code reviews.

• Participate in writing, testing, and shipping code.

• Demonstrate competency in AI tooling, understanding and utilizing agentic design patterns, etc.

Strategic Planning and Business Alignment

• Translate department and organizational priorities into actionable team goals and execution plans.

• Help team members understand how their work contributes to customer outcomes, business objectives, and technology strategy.

• Contribute to roadmap planning, prioritization activities, and execution discussions within assigned areas.

• Identify opportunities to improve team effectiveness, customer experience, operational performance, or business outcomes.

• Use business context and stakeholder needs to guide team priorities and decision-making.

Cross-Functional Collaboration and Influence

• Build productive working relationships with technology partners, business stakeholders, and peer leaders.

• Collaborate across teams to resolve dependencies, align priorities, and improve delivery outcomes.

• Communicate plans, progress, risks, and results with stakeholders in a timely and effective manner.

• Facilitate constructive discussions and support shared decision-making across teams.

• Contribute to a culture of trust, transparency, accountability, and continuous improvement.

Resource and Financial Stewardship

• Manage team resources to support delivery objectives and operational requirements.

• Participate in workforce planning, prioritization, and resource allocation discussions.

• Support budget planning and responsible use of team resources, where applicable.

• Monitor work capacity and team effectiveness to ensure resources are aligned with business needs.

• Coordinate with vendors, partners, or service providers when needed to support team objectives.

Team Specific Responsibilities

• What responsibilities are unique to your team? • Accountable for the enterprise document management ecosystem, including the platforms and services that store, process, route, classify, and retrieve business-critical documents across the global enterprise, while leading the migration from legacy document management systems to a modern cloud-based document platform.

• We need to support and accelerate modernization for systems built on top of the following technologies in 12-18 months.• Azure, Azure AI Foundry

• AI/ML document classification and extraction

• Java, Delphi

• DB2, Postgres

• Angular, Typescript, JavaScript

• GitHub, GitLab CI/CD

• Kafka

• SOAP APIs

• FTP-based integrations

• Cloud-native document storage platforms

• What would success look like in the first 12–18 months? • Build and develop a high-performing engineering team by strengthening employee engagement, and establishing a clear upskilling strategy focused on modern engineering practices, including AI-assisted development and agentic engineering capabilities.

• Improve product reliability and operational efficiency by reducing support incidents by at least 90% through system modernization, process automation, and the elimination of manual operational tasks. Champion the engineering principle of "Automate Everything: we don't touch production by hand" by implementing sustainable, automated solutions that minimize human intervention.

• Establish transparency and strategic planning discipline by ensuring active and backlog work is visible, prioritized, and aligned to business objectives, with clear roadmaps that communicate investment and delivery plans across a 1-3 year horizon.

• Create a culture of engineering excellence and continuous improvement by adopting modern development practices, strengthening delivery predictability, and leveraging automation and AI technologies to improve team productivity and product quality.

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle

• Federal Way

• Lynnwood

• Bellevue (Factoria)