Property Operations Assistant

Reporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings. 

The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University. 

Job-Specific Responsibilities:

• Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds

• Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows.  Must be able to identify, diagnose, and coordinate the resolve to technical issues

• Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors. 

• Receive, process, and prioritize maintenance/service requests and corrective/preventative work orders, for common area and in-unit work, maintenance projects, and operational assignments and documents all activity through a web-based work order system the work order system

• Monitor the operation of building-related automated HVAC systems to ensure the automated systems are functioning properly; take proactive measures to prevent problems; troubleshoot; make recommendations to the Property Manager and Management as needed.

• Perform various building inspections with a focus on building issues, ensuring preventative maintenance is completed, seasonal systems changeover, and energy efficiency measures are being implemented. Coordinates inspections to ensure compliance with code, sustainability, and safety regulations.

• Works closely with Area/Property Manager to effectively communicate building issues 

• Maintain appropriate levels of building inventory and supplies.

• Inspects vacant units and prepares them for new residents.

• Key inventory and programming of various electronic access management systems

• Attend position/industry related training as required

• Participate in on-going revision & implementation of operating policies and procedures

• Consistently strive for positive resident and community relations.

• Liaise as needed with University colleagues both inside and outside of HUH.

• Stays up to date in new processes and innovation relevant to the multifamily housing industry

• Other duties as assigned

Working Conditions:

• Emergency Status Designation: Critical personnel

Physical Requirements:

• Must be able to perform all duties in a facilities environment that includes exposure to loud noises, temperature extremes, inclement weather conditions, airborne particles, vibration, hazardous materials.

• Must be able to maneuver in small/confined spaces, stairs, ladders, etc.; requires stooping, bending, climbing, reaching, lifting, and carrying; working from ladders, and lifting carrying objects weighing up to 65 pounds. 

• Required to wear personal protective equipment and clothing when appropriate. 

• Must be physically fit and alert at all times