Program Manager, Affiliate Programs

The Continuing Education (CE) team, within the Office for External Education (OEE) at Harvard Medical School (HMS), provides accreditation and support for educational activities sponsored by the 15 HMS Affiliate Hospitals. Reporting to the Assistant Director, Program Development, the Program Manager, Affiliate Programs (PMAP) is responsible for all workflows related to post-approval programmatic support.   The incumbent manages a dynamic team of coordinators, monitoring timelines, implements program initiatives and ensures the delivery of consistent customer service to HMS Faculty course planners. Working closely with a cross functional team of CE and OEE colleagues, the incumbent demonstrates a commitment to proactive conflict resolution, issue escalation, and maintains a culture of continuous quality improvement to ensure that all JA/ACCME and HMS policies are adhered to. Occasional weekend or off-hour work may be required.

Operations and Team Management 

• Manages the day-to-day operations of the program support team, monitoring deadlines and providing guidance to staff members regarding the prioritization of workload

• Oversees the program support staff, including hiring, training, development, corrective action and performance evaluations

Accredited Activities Programmatic Management

• Provide exceptional customer service to affiliate course planners and internal stakeholders, ensuring compliance with accreditation and HMS policies and procedures

• Develop and maintain program standards to ensure consistency of communication and support for all accredited activities

• Lead quality assurance (QA) efforts to ensure accuracy, consistency and compliance for all course materials, evaluations, learner data and learner communications

• Manages the course evaluation and credit claim processes to ensure timely delivery of participant results and accuracy of participant records to all accreditation and medical/clinical boards

• Manages CE Livestream services, partnering with OEE core function colleagues to ensure the seamless delivery of livestream course support

Accreditation/Compliance Responsibilities 

• Serve as the departmental liaison to the course planner community, communicating HMS, AMA, and JA/ACCME policies and criteria as related to educational activity support

• In partnership with the Program Manager, Educational Development and Accreditation, maintain precise and comprehensive activity files for accreditation documentation, clinician credentialing, and financial reports mandated by JA/ACCME, HMS and industry supporters

• Collaborate with Program Manager, Educational Development and Accreditation to identify compliance vulnerabilities and implement corrective measures, advising course directors on compliance issues

• Stay informed of current ACCME/JA, AMA, and Medical Board policies and criteria, maintaining accurate activity files for accreditation documentation

CE Unit Support

• Works independently and collaboratively with other CE managers and OEE core function colleagues to identify and implement improvements across the course lifecycle workflow, fostering a collaborative and supportive team environment

• Independently manages projects as directed by CE Leadership team

Working Conditions:

 

• Work is performed in an office setting or offsite in an educational setting or classroom

Physical Requirements:

• Sitting using near vision use for reading and computer use for extended periods of time

• Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

As part of your application, we recommend including a cover letter that will help us better understand your qualifications and background. This can provide valuable insight into your experience and interest in the role.