Assistant Quick Service (QSR) Manager - Eataly Chicago

The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. Reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates.

• Actively manage shifts, ensuring smooth service and strong guest experience, supporting execution of daily and weekly QSR operational tasks

• Supports staffing coverage and real-time labor adjustments, supporting as manager-on-duty as needed

• Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production

• Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols

• Provides ongoing coaching and feedback to elevate team performance and operational execution.

• Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production

• Maintains cleanliness, organization, and compliance across all QSR areas

• Fosters a positive, accountable, and team-oriented environment

• Supports employee engagement, retention, and training initiatives

• Performs other duties as required or assigned