Dual Sportsbook Cashier/Shift Supervisor

Provide excellent customer service by accepting wagers for various race and/or sports events and verifying and cashing winning Race and Sports tickets.

 

• Accept and understand various types of race and/or sports wagers acknowledging limits on all propositions.

• Assist guests with questions about race and/or sports wagering.

• Utilize race and sports computer system to generate tickets and cash winning tickets.

• Retrieve, verify and maintain accuracy of bank.

• Accurately and thoroughly complete any and all requisite Company, tax and gaming regulation records and forms.

• Make copies for daily betting sheets and scratch sheets.

• Perform all duties in accordance with Company, departmental, and/or regulatory guidelines at all times.

 

As a Shift Supervisor: 

• Oversee that daily operations of the Race and Sports Book run smoothly and effectively.

• Verify compliance with Title 31 and Reg. 22, log transactions that fall under state reporting thresholds.

• Ensure that employees perform services and transactions in accordance with Company policies and gaming regulations. 

• Fully understand and ability to operate betting terminals, as well as Race & Sports betting system.

• Set schedule and maintain TV channels for Race & Sports book as well as control TV’s throughout casino.

• Supervise Race & Sports personnel and administer discipline up to and including discharge. Coach and offer guidance to team members.

• Maintain written records and documents of shift transactions, gaming regulations, personnel actions, etc.

• Reporting safety and maintenance issues within a timely manner before end of shift.

• Handle guest comments and complaints in a timely manner in accordance with Company policies. 

• Assuring Race & Sports book is properly equipped by monitoring supply stock and ordering of supplies

• Approve winning payoffs over specified limits. 

• Other duties as assigned by management.