Air Export Agent

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture. 

Key Responsibilities:

• Ensure smooth and timely shipment process flow

• Ensure accurate and timely data entry into our operational system based on defined metrics

• Track and trace shipments

• Provide proactive and clear communication to internal and external customers

• Ensure accurate and timely client billing, including dispute resolution

• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met

• Ensure compliance to company policies and external regulations

• Complete cross training in order to support team coverage 

• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

•  Continually identify areas to improve efficiency

• Embrace and adopt technology to optimize their ability to complete their work

• Achieve standard of 52 hours training per year, including all mandatory trainings

• Drive and develop customer relationship in order to exceed their expectations

• Have a sense of urgency, be willing to help by offering solutions