Distribution Customer Service Specialist

Scope of Position:

• This position oversees the end-to-end coordination of freight shipments, ensuring operational excellence through accurate shipment processing, data management, and customer communication. The role also supports financial accuracy by managing billing, service provider costs, and credit processes while delivering exceptional customer service and meeting established performance standards.

Position Schedule: Monday – Friday 8:00 AM – 5:00 PM

Major Duties and Responsibilities:  

• Perform accurate and timely order processing, including data entry, inventory management, preparation of customer work orders, and distribution of required documentation to warehouse staff for receiving and shipping activities.

• Coordinate container drayage and collaborate with service providers and other Expeditors facilities to ensure timely movement of freight and resolution of operational issues.

• Monitor shipment activity, provide timely operational reporting, and communicate order status updates or exceptions to customers.

• Ensure accurate and timely client and vendor billing.

• Maintain compliance with company policies, Operational Process Standards (OPS), customer requirements, and applicable government regulations.