Casino Floor Supervisor - On Call

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Job Functions

• Stand and circulate throughout assigned area.

• Possess thorough knowledge of games assigned to supervise.

• Calculate all payoffs.

• Understand and monitor compliance with gaming regulations, company policies and procedures.

• Operate computer to access credit line, issue credit.

• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.

• Direct and supervise dealers in assigned area.

• Evaluate designated team members’ performance on a yearly basis.

• Monitor changes of cards and dice; inspect new equipment before allowing into play.

• Resolve customer complaints or refer to Shift Manager when appropriate.