Air Export Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

 

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Air Export files and reporting

• Use Workflows on daily basis

• Ensure arrival notices are communicated to overseas and customers

• Ensure accurate and timely client and Service Providers billing

• Interact with our customers in arranging their international shipments, meeting customer service standards

• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

• Meet compliance at all times with internal and external regulations in accordance with government regulations

• Understand department process flow, looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures are in place and updated

• Meet KPI standards in accordance with the Company's procedure

• Overseas communications, timely responses to emails and requests (internal and external)