High Value Manager

Scope: The High Value Manager develops, implements, and improves district high-value cargo programs. The role coordinates customer requirements, operational planning, security protocols, employee training, facility controls, service provider performance, incident response, and audit readiness across all functions that support high-value shipments. 

Core Responsibilities: 

Customer Program Management 

• Serve as the district owner for high-value customer programs, SOPs, routing requirements, security expectations, and escalation paths. 

• Partner with Account Management, Product, Operations, Warehouse, Security, Facility, and Branch leadership to ensure requirements are understood and executed. 

• Support customer reviews, implementations, business development opportunities, readiness discussions, and issue resolution. 

Operational Excellence 

• Develop and maintain district operating procedures for high-value shipment planning, secure staging, provider selection, communication cadence, contingency planning, and exception handling. 

• Monitor performance, milestones, service metrics, and escalation activity to ensure operational discipline and customer confidence. 

• Lead root cause analysis and corrective actions for service failures, security incidents, process gaps, and near misses. 

Security Program Leadership 

• Coordinate implementation of Expeditors Security Standards, High Value Protocol expectations, customer security procedures, and escalation requirements. 

• Manage enhanced security programs including escorts, CargoSignal, bulkheads, trailer locks, seal integrity, chain of custody, and communication controls. 

• Partner with Security, Facility, Warehouse, Transcon, and Branch leadership to assess vulnerabilities, strengthen controls, and coordinate incident response. 

Facility and High-Value Cage Management 

• Oversee secure staging, storage, and handling of high-value cargo, including high-value cages and designated controlled areas. 

• Ensure CCTV, access control, lighting, barriers, documentation, and facility security practices support customer and internal standards. 

• Support TAPA, customer, and internal audit readiness through walkthroughs, evidence management, and corrective action follow-up. 

Service Provider Management 

• Qualify, select, and monitor approved carriers, escort providers, monitoring vendors, and security partners supporting high-value movements. 

• Validate provider compliance with customer requirements, route plans, equipment expectations, communication standards, and service levels. 

• Conduct performance reviews and escalate provider non-compliance or service risks when identified. 

Financial Management 

• Support customer pricing, profitability, budget planning, forecasting, and cost control for enhanced security services. 

• Monitor escort, monitoring, premium transportation, storage, equipment, and facility-related expenses while identifying margin improvement opportunities. 

People Development 

• Recruit, train, coach, develop, and retain team members supporting high-value operations. 

• Provide guidance on customer-specific procedures, shipment controls, security expectations, and escalation processes. 

• Promote accountability, ownership, safety, security, service excellence, and continuous improvement. 

Compliance and Audits 

• Ensure compliance with Expeditors Security Standards, customer SOPs, facility security expectations, TAPA-related controls, CTPAT considerations, and applicable regulatory requirements. 

• Maintain organized documentation for training, incidents, provider performance, audits, assessments, and corrective actions.