Export & Transportation Manager

Scope: This role provides leadership across export and transportation products, ensuring teams deliver reliable service, disciplined execution, profitable growth, and scalable branch operations. 

Core Responsibilities: 

Product Leadership and Operating Strategy 

• Lead the operating strategy for Air Export, Ocean Export, Transcon, and Distribution. 

• Align product priorities with customer needs, branch goals, compliance, service quality, and profitability. 

• Drive standard work, escalation discipline, reporting habits, and cross-product coordination. 

Export, Transportation, and Distribution Execution 

• Oversee export, transportation, and distribution execution, including booking, routing, documentation, pickup and delivery coordination, warehouse flow, milestone visibility, and customer communication. 

• Ensure customer SOPs, operational controls, safety expectations, security requirements, and service standards are followed consistently. 

• Manage exceptions, service recovery, capacity needs, and operational risks across assigned products. 

Customer, Financial, and Service Provider Management 

• Partner with Sales, CRDM, Account Management, T&I, Finance, Product leaders, Facility, Security, and district leadership to support customer onboarding, RFQs, QBRs, service recovery, and retention. 

• Manage revenue growth, margin performance, billing quality, cost control, local charge discipline, and profitable execution. 

• Lead carrier, trucking, cartage, distribution, and specialty provider performance. 

People, Systems, and Continuous Improvement 

• Recruit, train, coach, develop, and retain strong employees and future leaders. 

• Promote accurate system use, data integrity, dashboard adoption, timely reporting, and exception visibility. 

• Use customer feedback, employee input, root cause analysis, and operational data to improve service reliability, scalability, and team capability.